1840 Jefferson Highway, Suite 104
Fishersville, VA, 22939
E•N Compass Proactive Support
Service Plans are designed for the seamless operation of an organization’s computerized office technology. Our flexible service plans allow customers to choose what level of troubleshooting and management duties to perform in-house or to assign to EN.
Peace of Mind
E-N Managed Services provides customers with efficient technology operations at a budget friendly price. Each plan gives you regular access to our team of friendly IT Specialists for user support and management review. E•N Compass provides an industry leading service process to proactively maintain, secure and manage the technology driving your organization’s success. Three flexible plans allow customers to choose what level of troubleshooting and management duties to perform in-house or assign to E-N.
Bronze - Know where you stand
Bronze is the ideal plan for the tech savvy manager who wants to retain responsibility for the majority of IT functions, but who may need occasional access to our team of experts for issue escalation, recommendations for best practices and quality service tools. This plan provides a security suite, system monitoring, scripted software maintenance and remote access tools known as the Remote Care Suite. It also includes quarterly reporting and consulting. Free travel and hourly labor discounts are included. Bronze service is a favorite for micro businesses.
Silver - Help for your team
The Remote Service Desk defines this plan, providing your team with direct access to technical support for maintenance and troubleshooting. This plan covers user account change management, which is vital to securing your network, while keeping your data accessible to your team. Customers buying this plan often provide onsite support to their users through an appointed IT liaison who works with E-N Computers remotely. Silver covers regular remote maintenance provided by EN Specialists as well as the Remote Care technology suite from our Bronze plan. Clients use quarterly management meetings to optimize system, security, service delivery and budgets. Free travel and project discounts. Silver is great for the company who knows they can’t do it all.
Gold - No more fooling around
Gold is comprehensive and easy and a favorite of our customers. Perfect for clients who want full support of their systems- remote and onsite. With Gold, customers report service levels to E-N. It's like having their own IT department. This plan is ideal for those leaders who want to focus on managing their business and not their computer technology. Gold includes all Silver and Bronze services with the added bonus of deeper discounts on projects. With Gold, the EN team is empowered to perform service both remotely and onsite. Working proactively to solve problems and improve efficiency has never been easier!
E•N Case Backup to the Cloud
E-NCase is a fully managed Internet based backup service delivered by E-N Computers.
Expertise
Who We Support
The Micro-Business to the Enterprise
We support organizations of all sizes. For small organizations (3-100 employees) we partner with you working as your IT department. For larger organizations with an IT Department, we supplement your team providing specialized skills, projects and expanded coverage locations and hours.
Supporting the Technology Life Cycle
At each stage of the technology ownership life-cycle our specialists are well versed at helping you. Our specialists:
- Proactively identify needs and improvements
- Perform due diligence in determining which solutions work
- Plan projects for solution implementation
- Implement user training and documentation
- Assist with maintenance, change management, and user support
- Assess for upgrades or replacement for dated systems
- Offer secure recycling with data destruction
Key Areas of Expertise
Applications
Our team of Specialists works with general and specialty applications for businesses. We offer guidance about which application is right for your organization and give you an assessment of future performance. We can help you to work in the cloud, upgrade, or switch platforms. We integrate applications to seamlessly drive your processes.
Cloud
We can deliver computing and storage as a service via the Internet which can reduce your capital expenses and is easier to manage. With each of our cloud solutions you have additional assurance of a responsive local support team who will get to know your business.
Networks for Voice, Data, & Video
High performance networks are the lifeblood of today's organization- transmitting phone calls, applications and video to each member of your team. Our Specialists support wired and wireless networks with the latest protocols, security, and management standards. When appropriate, we also support legacy standards to protect your investments.
Telephone
The telephone has undergone a revolution and we're at the cutting edge. We take the phone on your desk into the era of the Smartphone with Voice over IP technology (VOIP). VOIP with unified communications allows the desk phone, smart phones, e-mail and voice-mail all to work together. As an added benefit customers often find that communication savings can also be achieved.Document Management
Document Management
We all print, scan, and fax every day. How about getting the most out of these basic everyday processes? We make your documents electronic. Faxes come to your e-mail inbox and customers can sign your contract right on your website. Electronic documents get stored in folders online for quick access and improved accountability. We also sell, maintain, and provide consumables for printers.
Servers
Servers are vital for hosting your files, databases, and application. We support both on premise and cloud hosted servers of the Microsoft Windows and UNIX/LINUX varieties. To keep mission critical servers running non-stop, we utilize virtualization's added flexibility, scalability, and fail-safes.
Mobile Workforce
Today we all work on the go via smartphones, home offices, in-vehicle computers, tablets and laptops. All of these combine to support your organization's mission. We take your mobile systems to the next level, insuring your data is safe and consistently available where ever you happen to be working.
Avoiding Disaster
Sixty percent of companies that lose their data will shut down within six months of the disaster. We've helped our clients beat the odds by recovering quickly- from lighting strikes to catastrophic failures. To achieve your recovery goals we work with you to develop a disaster recovery plan and implement a backup system. We also help you regularly test your process and systems.