office (540) 885-3129
fax (703) 935-2665
toll-free (866) 692-9082
Proudly Serving Staunton, Harrisonburg, Waynesboro, Fishersville, Charlottesville, and the Shenandoah Valley.
Rights & Responsibilities
The following are designed to streamline the communication and clarify the duties of both E-N Computers and you.
Rights and Responsibilities
By partnering with E-N Computers, clients are entitled to certain
rights and protections, and accept certain responsibilities, as
outlined below.
I.
E-N Computers personnel shall conduct themselves courteously and
professionally at all times, arriving promptly for appointments and
documenting service thoroughly for client review and providing a
sign off form at the conclusion of service.
II.
Although E-N Computers will make reasonable and best effort
attempts, client systems may not be able to perform as desired, and
as equipment ages, becomes less reliable and slower in performance.
III.
E-N Computers is an hourly rate business, and charges accrue on an
hourly basis in 1 minute increments, with a minimum of one hour for
onsite appointments. Travel time is charged for one way travel
farther than 30 miles away.
IV.
Authorized client personnel must remain available for E-N Computers
personnel to consult with during service. In the absence of
authorized personnel, E-N Computers personnel will proceed with a
best effort for the service request, accruing any charges normally.
V.
Service requests via method other than phone or web portal may delay
service. Service request outside normal business hours will result
in a delay of service until business resumes, however, requests are
handled in the order they are received.
VI.
E-N Computers personnel will accurately track time spent during
service requests. This information is available from the technician,
via phone during business hours, or via the web portal on demand.
VII.
E-N Computers personnel may be required to receive cellular phone
calls and/or e-Mail while on a service call, but are required to
refer calls to our main office or consult with client personnel for
any substantial delays caused.
VIII.
E-N Computers invoices weekly via e-Mail and client must keep
current all accounts with E-N Computers. Service may be delayed or
canceled without notice in the event accounts are not current.
IX.
E-N Computers strives to maintain the uptime of systems, but service
work often requires downtime. In the event that this downtime is
anticipated, personnel will notify the client, however, not all
downtime is foreseeable and loss of productivity may result.
X.
E-N Computers maintains all client information at its sole benefit,
requiring clients to maintain records of licensing and warranties
for hardware and software as well as passwords and other critical
technology data. Assistance is available in the collection and
compilation of such data.
XI.
E-N Computers warranties its
efforts to install, repair, maintain, and support a specific
instance for 10 business days after the last date of service of the
instance for non-compliant systems. If the client systems are 100%
compliant, E-N Computers will warranty its effort on individual
instances for 45 days; hardware and software receive warranties from
their vendors and not through E-N Computers. E-N Computers can
assist with warranty support issues from vendors at our normal
rates.
XII.
If work performed is not satisfactory, E-N Computers will re-perform
the work if notified in writing within 10 business days hence. The
Service Sign-Off Form has a section expressly designed to facilitate
this communication.
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