Customer Relationship Management

Managing Expectations

Customer Relationship Management (CRM) tools enable you to record and manage your customer’s (or donor’s) experience from initial contact to fulfillment. Web based CRM is especially well suited for organizations that have a geographically diverse team or are looking to collect incoming customer information at first contact directly off their website. Utilize CRM tools to document your unique process and report to management where each client stands in the relationship cycle. CRM reporting is key for Sales Managers looking to manage client’s on-boarding, issue resolutions and sales projections.

Customized SugarCRM Solutions from EN

1. We'll help you develop and document your process
2. Using leading- standard “open source” tools we'll modify them to fit your process
3. We can help put you in touch with prospects using integrated lead tracking off your website
4. We’ll help you access information anywhere online, from any device
5. Training for your team is a part of our support for you
6. We offer ongoing support and change management