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Careers

We’re one of the largest managed IT support companies serving small to medium sized businesses in Virginia and Washington, DC.

Our goal is to provide our clients with the widest range of knowledge, and best customer service experience possible. We understand that each engineer brings a valuable set of skills to our Waynesboro, and Charlottesvile based teams.

We believe our work is critical to our clients continued success. Our employee's continued success and growth is just as critical.

We offer a very competitive employment package that includes:

  • Employer-reimbursed health and dental insurance
  • 401k plan
  • Education Assistance
  • Professional Development
  • Travel Reimbursement
  • And generous PTO!

Even if we're not hiring right now, don’t hesitate to give us a call or send us your resume. We believe there's always room for the right fit to our team.

Tier 1 Help Desk Technician

E-N Computers - Waynesboro, VA
Based on experience

About E-N Computers: E-N Computers is a Managed Services Provider (MSP) based in Waynesboro, Virginia. We provide comprehensive computer and network technology support for businesses with 10 - 150 seats. We offer offsite and on site support services. We implement upgrades and total system installations. Our work environment is friendly and is designed for the self-motivated, resourceful individual. We provide IT support service to customers across Virginia, and Washington D.C. Our customers represent a variety of verticals. We provide IT services for dental offices, juvenile detention centers, manufacturing facilities, libraries, accounting firms, non-profit organizations and more. We offer a comprehensive benefits package. After a trial period, benefits include paid time off, health care reimbursement, educational assistance, professional development, and travel reimbursement.

Summary

Under direct supervision, the qualified candidate performs customer service representative duties, such as, creating Service Requests using industry standard software, providing first-level technical information systems support, and resolving moderately complex technical problems. This job description is not intended to be all-inclusive. The employee may be asked to perform other related duties to meet the ongoing needs of the organization.

Duties and Responsibilities

  • Focal point for creating Service Requests received by various means (telephone/e-mail)
  • Evaluating user requests for repair of hardware/software/VOIP systems
  • Gathers facts and data to be used in creating/resolving Service Requests
  • Analyzes and solves computer applications and systems problems
  • Provides a wide range of technical assistance to non-technical clients in various occupations
  • Provides individual and/or group instruction on computer technologies, as appropriate
  • Maintains a broad knowledge of state-of-the-art technology, equipment, and/or systems
  • Perform week long on-call duties on a monthly basis
  • Performs miscellaneous job-related duties as assigned

Minimum Job Requirements

Preferred competitive candidates will have an associate's degree or comparable experience in a related field. The minimum education requirement may be substituted for Network + Certification experience.

Knowledge, Skills and Abilities Required

  • Ability to communicate effectively, both orally and in writing
  • Fundamental knowledge of basic computer systems function and analysis
  • Ability to investigate and analyze information and draw conclusions
  • Ability to provide technical guidance and instruction on the use of computer technologies
  • Attention to detail and the ability to keep meticulous notes and documentation
  • Knowledge of a broad range of multi-user computer systems, applications, and/or equipment
  • A passion for learning and experimenting with new technologies is a plus and highly encouraged

Working Conditions and Physical Effort

  • Work is normally performed in a typical interior/office work environment
  • Ability to lift ~50 lbs to waist level

RELOCATION EXPENSES ARE NOT COVERED

Job Type: Full-time
Salary: Based on experience
Required experience: Information Technology 2 years

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IT Project Manager

E-N Computers, Inc.- Waynesboro, VA

Summary

The ideal candidate will have a background in Information Technology or a closely related field and will be looking to advance their career through managing people. The IT Project Manager accomplishes IT infrastructure project objectives by planning and evaluating project activities. Responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals.

The candidate should have familiarity with the implementation processes of common IT infrastructure projects. Examples include:

  • Server & Network Upgrade
  • Office 365 E-Mail Migration
  • Software Deployments
  • Phone or Security System Installation
  • In-wall structured cabling

The #1 goal of the Project Manager is to manage the customers expectations.

Duties and Responsibilities

  • Communicates project expectations; planning, monitoring, appraising, and reviewing project contributions; planning and reviewing actions; enforcing policies and procedures.
  • Achieves project objectives by contributing information and recommendations to project plans and reviews; preparing and completing project action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying trends; implementing change orders.
  • Lead the planning and implementation of project
  • Facilitate the definition of project scope, goals and deliverables
  • Define project tasks and resource requirements
  • Develop full scale project plans
  • Assemble and coordinate project staff
  • Manage project budget and resource allocation
  • Plan and schedule project timelines
  • Track project deliverables using appropriate tools
  • Provide direction and support to project team
  • Quality assurance
  • Constantly monitor and report on progress of the project to all stakeholders
  • Present reports defining project progress, problems and solutions
  • Implement and manage project changes and interventions to achieve project outputs
  • Project evaluations and assessment of results

Qualifications and Skills

Developing Supervision, Staffing, Project Management, Management Proficiency, Process Improvement, Tracking Budget Expenses, Self-Development, Planning, Performance Management

Education and Experience

  • Qualification in project management or equivalent; can be PMI certified
  • Knowledge of both theoretical and practical aspects of project management
  • Knowledge of project management techniques and tools
  • Direct work experience in project management capacity
  • Proven experience in people management, strategic planning, risk management and change management
  • Proficient in project management software

Key competencies

  • Critical thinking and problem solving skills
  • Planning and organizing
  • Decision-making
  • Communication skills
  • Influencing and leading
  • Delegation
  • Team work
  • Negotiation
  • Conflict management
  • Adaptability
  • Stress tolerance

RELOCATION EXPENSES ARE NOT COVERED

Job Type: Full-time
Salary: Based on experience
Required experience: Information Technology 2 years

Phase Skills

Project Planning

  • Identify project stakeholders
  • Determine stakeholders’ needs and expectations
  • Prioritize demands
  • Establish clear set of project goals
  • Sequence activities to meet delivery dates
  • Produce detailed project schedule
  • Determine type, quantity and quality of resources required
  • Allocate resources and establish resource schedule
  • Determine budget and create financial plan
  • Define quality expectations and targets
  • Identify techniques for quality control and develop quality plan
  • Map risks, identify contingency actions and develop risk plan
  • Clarify completion criteria for each deliverable and develop acceptance plan
  • Develop communication strategy with stakeholders and establish communication plan
  • Identify external supplies required and develop procurement plan
  • Assemble project team

Project Manager Skills for Planning Phase

  • Long term vision
  • Goal setting
  • Attention to detail
  • Scope, time, quality, resource, risk and cost management skills
  • Interactive communication skills
  • Expectation management
  • Persuasive techniques

Project Execution

  • Implement project plans to build deliverables
  • Monitor and control project deliverables
  • Manage timelines
  • Manage costs
  • Identify and manage risks
  • Assure and control quality
  • Suggest and implement modifications to project scope, deliverables, timelines and resources
  • Track and monitor procurement
  • Prepare and present project status reports to stakeholders
  • Support and direct project team

Project Manager Skills for Execution Phase

  • Organizational effectiveness
  • Team building
  • Performance management
  • Motivation skills
  • Conflict resolution
  • Diversity appreciation
  • Staff development
  • Problem solving
  • Adaptability
  • Change management
  • Consultative skills
  • Sense of urgency
  • Judgment
  • Decision making
  • Customer relations management
  • Negotiation skills

Project Closure

  • Ensure project completion criteria have been met
  • Obtain stakeholder approval for final deliverables
  • Present final project report
  • Handover project documentation
  • Release project resources
  • Conduct project review
  • Evaluate performance against defined project goals

Project Manager Skills for Closure Phase

  • Presentation skills
  • Data management
  • Evaluation skills

Benefits

  • Health insurance for you and your family/partner.
  • Retirement plan
  • Educational assistance coverage tuition and certification
  • Discount on employee purchase
  • We are closed and you are paid for all 12 federal holidays
  • Paid time off starting at 10 days and growing to 5 weeks after ten years of service
  • Paid sick time accrued at 1 day per month

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