How To Choose a Plan

E-N Computers offers IT support to businesses through three primary models:

What do you need?

Managed IT Services Hourly Help Desk & Field Dispatched Support Hourly Retainers
Managed services is geek speak for a combination of systems, people, and process Need an emergency server repair or a network installation? Internal IT departments often seek specialized network engineering and system administration.

What are the benefits?

Managed IT Services Hourly Help Desk & Field Dispatched Support Hourly Retainers
  • Reliable operation of key systems through continuous maintenance
  • Information security
  • Regular backup of data
  • A live answer help desk with after hours support available
  • Engineering for change management
  • Pay for only the hours you use
  • Hourly off site and onsite network support
  • no re-occurring buying commitments
  • Never pay for travel
  • Day rates available
  • Less expensive than hiring an internal engineer - we work off site and on demand
  • Hourly retainers will establish a monthly budget
  • Access to a fully trained team of expert IT engineers with proven processes
  • Discounting through a regular buying commitment
  • Meet IT compliance regulation by pre-qualifying support staff
  • Regular onsite visits include:
    • Consulting on how to achieve better results for your organization through the use of technology
    • Budget planning around system lifecycle
    • Assistance with regulatory compliance
  • Establish a plan to provide for your specific service level needs:
    • Responsiveness guarantee via Service Level Agreements (SLA)
    • After hours on-call support
    • Cross training a multi-dripline team on your systems
    • Provide for field support of your branch offices or multiple sites

How do organizations use these services?

Managed IT Services Hourly Help Desk & Field Dispatched Support Hourly Retainers
EN Computers is fully responsible for key systems, allowing business to focus on core functions, control costs and liabilities around IT management through a defined monthly plan Small organizations with fewer than 10 employees call on EN Computers when data-loss and downtime is not particularly costly When complex IT needs arise which are dissimilar from client’s standard business, EN Computers can compliment and support in house tech manager