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Help Desk Best Practice Lunch and Learn
For IT Managers and CIO’s

When: Wednesday, Feb. 8th
Where: Wood Grill
1711 Reservoir St
Harrisonburg, VA 22801

A panel of speakers led by Ian MacRae of E-N Computers, will discuss Help Desk best practices. The presentation will include defining service levels and building a service catalog.
There will be additional discussion on reactive versus proactive Help Desk operations and the importance of service metrics.

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IAN MACRAE President

With a history of great service and quality results, E-N Computers has a story unlike any other. E-N Computers, Inc. was founded in 1997 by Ian MacRae out of a passion for helping people with technology. Ian started by providing great service in Waynesboro, Staunton, Harrisonburg, and Charlottesville. He has grown a team to support all Virginia, Washington DC and Maryland with on-site service.

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