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Help Desk Best Practice Lunch and Learn
For IT Managers and CIO’s
| When: | Wednesday, Feb. 8th 11:30am |
| Where: | Wood Grill 1711 Reservoir St Harrisonburg, VA 22801 |
A panel of speakers led by Ian MacRae of E-N Computers, will discuss Help Desk best practices. The presentation will include defining service levels and building a service catalog.
There will be additional discussion on reactive versus proactive Help Desk operations and the importance of service metrics.
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IAN MACRAE President
With a history of great service and quality results, E-N Computers has a story unlike any other. E-N Computers, Inc. was founded in 1997 by Ian MacRae out of a passion for helping people with technology. Ian started by providing great service in Waynesboro, Staunton, Harrisonburg, and Charlottesville. He has grown a team to support all Virginia, Washington DC and Maryland with on-site service.
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IAN MACRAE President
With a history of great service and quality results, E-N Computers has a story unlike any other. E-N Computers, Inc. was founded in 1997 by Ian MacRae out of a passion for helping people with technology. Ian started by providing great service in Waynesboro, Staunton, Harrisonburg, and Charlottesville. He has grown a team to support all Virginia, Washington DC and Maryland with on-site service. Our Remote Service Desk started as Ian’s cell phone. It is now staffed with a team of specialists who help clients nationally and internationally.
Ian, and E-N Computers for that matter, has always valued the concept of healthy partnerships. Not only does he and his company value it, but it is one of the pillars of E-N Computers foundation. Ian has always believed that his clients are not just customers, but partners whose success ensures his success. This is why you can expect nothing but the best service from Ian and his team.
