24/7 IT Help Desk
Don’t Wait for Help
When someone in your company has a computer problem, how long do they wait for IT support? Computer problems are incredibly frustrating for workers and are highly disruptive to business.
No one should wait. Period.
That’s why almost every big company has IT HelpDesk support. With an IT HelpDesk, employees get the immediate help they need to stay productive and happy. They’re not waiting for the office IT expert — who’s probably busy helping someone else.
E-N Computers IT service plan, unlike most others, is customized for your IT infrastructure. We support all of your technologies including printers, copiers, office phones, websites, and more!
E-N Computers offers “big company” IT HelpDesk Support — except that ours is actually better than what most big companies have — and we offer our 24/7 IT HelpDesk Support service to our customers as a primary element of our Managed IT Services Plan.
E-N Computers IT HelpDesk Support Gives You:
- On Call 24/7 IT Hotline: We provide guaranteed response times, no questions asked.
- Web-Based Tracking Tools: A suite of tools that show issue status from initial call to final resolution.
- Off site Diagnosis: In addition to providing verbal instructions, we can also monitor what’s actually happening on the user’s screen. We can even take control of the machine if needed.
- The Right Resources to Match Your Problem: Rather than rely on one or two people, you always get just the right number of people with just the right skills.
- English, Not Geek-Speak: Professionals that speak your language.
- User-Friendly IT Support: Friendly service from people who actually want you to call them --even for “minor” issues. We make sure our IT plans are “business-friendly” too!
- An Organized Process: Everything is documented so you don’t have to repeat yourself. We can track patterns that help you aviold deeper issues.
- Anything but a Band-Aid®: Our methods have been refined over many years and countless calls. We solve critical problems faster and our solutions stick.