Career opportunities for dedicated IT professionals.

Level I/II Onsite/Support Technician
E-N Computers, Inc.
Lynchburg/Roanoke, VA
$32,000-$62,000 per year – Full-time

How to Apply: Please use the Career form.

Job Description

The primary responsibilities of this position are to support day-to-day operations in Virginia including interfacing with customers and communicating with the Service Manager and Project Manager to ensure that E-N Computers remains in compliance of contractual obligations. Reports to the Service Manager. Must pass background check.

Essential Job Functions (includes but is not limited to):

· Be a technical escalation point on the service team.

· Act as liaison between the E-N Computers operations team and the Customer(s)’ operational personnel.

· Support the day-to-day field service and repairs operation as needed.

· Time accountability

· Small Projects ex: installing printers, workstations, etc.

· Assist Sr. Engineers on Larger projects ex: networks, servers, etc.

· Responsible for assisting the maintenance and repair of all customer equipment including networks, computers, servers, cameras, and printers.

· Assisting with designing and documenting all procedures used in the maintenance, repair, and upgrading of all equipment and software.

· Assist in continuous improvement initiatives.

· Configure file, print, and remote access services.

· Administration, ex: add/remove users and groups, group policy, configure file permissions, check event logs, configure, and restore from backup.

· Administration of enterprise e‐mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases.

· Willing and able to take the initiative and be proactive to fix issues before they create any problems.

· Travel regionally as needed.

· On Call rotation

· Ability to vary work hours to meet customer commitments.

· Research, compile, and analyze data to develop recommendations for appropriate business decisions and/or actions.

· Consistently leads and works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Acts independently to determine methods and procedures on new assignments. Able to identify and solve new or unique problems using analysis of facts and/or previous solutions.

· Resolve complex issues which have been escalated by other members of the team.

· Other duties as assigned.

· Maintain documentation for sites.

Required Skills Technical Skills:

Knowledge, Skills, and Abilities:

· Expertise in at least one area of technical support and can perform efficiently in various others. Ex: SQL, Server Administration, Linux

· Expert knowledge base to install and manage OS, administer users accounts, security, configuration, patch management, updates and configure network connectivity for supported programs.

· Comprehensive understanding of configuration and initialization files, error logging, event viewer as they pertain to software applications. Must be able to gather, organize, analyze and/or potentially resolve software issues. Effectively use escalation procedures and able to manage priorities.

· Experience required with Windows desktop operating systems. Ex: installing, configuring, troubleshooting

· Experience with system security including the management of Certificates, WSE, NTFS, Bitlocker, and Share level Permissions.

· Extensive knowledge of TCP/IP; DHCP, DNS, WINS, Workgroups, Domains, Active Directory. Additionally, the configuration, management, and troubleshooting of firewall, switches, and routers.

· Experience with Terminal Services (configuring user profiles, troubleshooting, etc)

· Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network

· Working Knowledge of Firewall Technologies ‐ SonicWALL, Linksys, NetGear, and Cisco Meraki

· Working Knowledge of Wireless Technologies

· Must have the ability to influence change by presenting clear and convincing reasoning through decisive and analytical problem resolution yet be considerate of other points of view and the culture of the E-N Computers staff. Must be able to communicate professionally, both orally and in written form, across all levels of the organization. Responsibilities include forensics, log reviews and information gathering/reports that expose the employee to private, confidential, and highly sensitive information not accessible by others. As such, the employee must be able to fully uphold the secrecy and confidentiality of these records and not use that knowledge in a manner that violates the privacy of others or biases judgment, outcomes, or interpretations of that information in any way.

·

Credentials and Experience:

Minimum of two years of experience in the service industry, preferably critical, customer service experience.

· Minimum 2 years’ experience – Managed switches, VLAN, Routing, Firewalling Support

· Minimum 2 years’ experience ‐ Server Hardware Technologies (Virtualization, CPU/RAID/) Support

· Minimum 2 years’ experience ‐ Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support

· Has at least one certification. The following certifications are preferred: MCDST, MCSE, MCSA, MCP, CCNA/CCDA/CCNP, Project+, Network+, Apple.

· Solid dependable technician follows directions and maximizes billing opportunities.

· NIST and CMMC

· Azure, Intune, Lighthouse

Benefits of being a part of the ENC Team –

• ENC will pay for 90% of your Medical, Dental and Vision premiums
• ENC will pay for 80% of your covered dependents Medical, Dental and Vision premiums
• $20,000 basic life insurance plan paid for by ENC
• ENC will match up to 3% of your 401k contributions
• 13 Paid Holidays
• Receive 176 PTO hours in your first year of employment
• Continuing Education Assistance

Job Type: Full-time

Pay: $32,000-$62,000 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance