Our goal is to provide our clients with the widest range of knowledge and the best customer service experience possible. To do this, we need talented team members who believe in our core values.
Grow Your IT Career with E-N Computers
We believe that everyone has a valuable set of skills they can bring to our team. So if you’re ready to move forward in your career, take a look at the positions we have open below.
Our benefits package for full-time employees includes:
- Health insurance – 90% paid for employees, 80% for dependents, with HSA/FSA, vision, and dental benefits.
- Term life insurance
- 22 days paid time off per year (plus additional with tenure)
- 13 paid holidays per year
- Cell phone reimbursement
- Retirement plan with 3% match
- Education Assistance and Professional Development Assistance
Even if there are no positions available right now, don’t hesitate to give us a call or send us your resume. We believe there’s always room on our team for the right fit.
Current Openings
Level II Onsite and Remote Help Desk - Richmond, Virginia
The primary responsibilities of this position are to support day-to-day operations in Virginia, including interfacing with customers and communicating with the Service Manager and Project Manager to ensure that E-N Computers remains in compliance with contractual obligations. Reports to the Service Manager. Must pass background check.
Essential Job Functions (includes but is not limited to):
- Be a technical escalation point on the service team.
- Act as liaison between the E-N Computers operations team and the Customer(s)’ operational personnel.
- Support the day-to-day field service and repairs operation as needed.
- Account for time.
- Support small projects such as installing printers, workstations, etc.
- Assist senior engineers on larger projects such as networks, servers, etc.
- Assist with the maintenance and repair of all customer equipment including networks, computers, servers, cameras, and printers.
- Assist with designing and documenting all procedures used in the maintenance, repair, and upgrading of all equipment and software.
- Assist in continuous improvement initiatives.
- Configure file, print, and remote access services.
- Administer group policy, add/remove users and groups, configure file permissions, check event logs, configure, and restore from backup.
- Administer enterprise e‐mail application, including add/remove users and groups, configure folder permissions if applicable, forward mail to other accounts, and add aliases.
- Be willing and able to take the initiative and be proactive to fix issues before they create any problems.
- Travel regionally as needed.
- Participate in an on-call rotation.
- Be willing to vary work hours to meet customer commitments.
- Research, compile, and analyze data to develop recommendations for appropriate business decisions and/or actions.
- Consistently lead and work on complex assignments requiring independent action and a high degree of initiative to resolve issues. Act independently to determine methods and procedures on new assignments. Be able to identify and solve new or unique problems using analysis of facts and/or previous solutions.
- Resolve complex issues that have been escalated by other members of the team.
- Perform other duties as assigned.
- Maintain documentation for sites.
Required Skills/Technical Skills:
Knowledge, Skills, and Abilities:
- Expertise in at least one area of technical support and can perform efficiently in various others, such as: SQL, server administration, Linux
- Expert knowledge to install and manage OS, administer user accounts, security, configuration, patch management, updates, and configure network connectivity for supported programs.
- Comprehensive understanding of configuring and initializing files, error logging, event viewer as they pertain to software applications. Must be able to gather, organize, analyze and/or potentially resolve software issues. Effectively use escalation procedures and able to manage priorities.
- Experience required with Windows desktop operating systems such as installing, configuring, troubleshooting
- Experience with system security including the management of certificates, WSE, NTFS, BitLocker, and Share level permissions.
- Extensive knowledge of TCP/IP; DHCP, DNS, WINS, workgroups, domains, Active Directory. Additionally, the configuration, management, and troubleshooting of firewalls, switches, and routers.
- Experience with Terminal Services (configuring user profiles, troubleshooting, etc.)
- Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
- Working knowledge of firewall technologies ‐ SonicWall, Linksys, Netgear, and Cisco Meraki
- Working knowledge of wireless technologies
- Must be able to influence change by presenting clear and convincing reasoning through decisive and analytical problem resolution yet be considerate of other points of view and the culture of the E-N Computers staff.
- Must be able to communicate professionally, both orally and in written form, across all levels of the organization. Responsibilities include forensics, log reviews and information gathering/reports that expose the employee to private, confidential, and sensitive information not accessible by others. As such, the employee must be able to fully uphold the secrecy and confidentiality of these records and not use that knowledge in a manner that violates the privacy of others or biases judgment, outcomes, or interpretations of that information in any way.
Credentials and Experience:
- Minimum of two years of experience in the service industry, preferably critical customer service experience.
- Minimum 2 years – Managed switches, VLAN, routing, firewalling support
- Minimum 2 years – Server hardware technologies (virtualization, CPU/RAID) support
- Minimum 2 years – Data backup and recovery support, corporate antivirus support, VPN connectivity support
- Has at least one certification. The following certifications are preferred: MCDST, MCSE, MCSA, MCP, CCNA/CCDA/CCNP, Project+, Network+, Apple.
- Solid dependable technician who follows directions and maximizes billing opportunities.
- NIST and CMMC
Level III Service Desk - Virginia
The primary responsibilities of this position are to support day-to-day operations in Virginia, including interfacing with customers and communicating with the Service Manager and Project Manager to ensure that E-N Computers remains in compliance with contractual obligations. Reports to the Service Manager. Must pass background check.
Essential Job Functions (includes but is not limited to):
- Be a technical escalation point on the service team.
- Act as liaison between the E-N Computers operations team and the Customer(s)’ operational personnel
- Support the day-to-day field service and repairs operation as needed.
- Time accountability.
- Execute large projects ex: installing networks, servers, multiple workstations, etc.
- Maintain and repair all customer equipment including networks, computers, servers, cameras, and printers.
- Assist with designing and documenting all procedures used in the maintenance, repair, and upgrading of all equipment and software.
- Assist in continuous improvement initiatives.
- Configure file, print, and remote access services.
- Administration, ex: add/remove users and groups, group policy, configure file permissions, check event logs, configure, and restore from backup.
- Administration of enterprise e‐mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases.
- Willing and able to take the initiative and be proactive to fix issues before they create any problems.
- On call rotation
- Travel regionally as needed.
- Research, compile, and analyze data to develop recommendations for appropriate business decisions and/or actions.
- Acts independently to determine methods and procedures on new assignments.
- Able to identify and solve new or unique problems using analysis of facts and/or previous solutions.
- Create/update documentation for sites.
- Other duties as assigned.
Knowledge, Skills, and Abilities:
- Expertise in at least one area of technical support and can perform efficiently in various others. Ex: SQL, Server Administration, Linux
- Expert knowledge base to install and manage OS, administer users accounts, security, configuration, patch management, updates and configure network connectivity for supported programs.
- Comprehensive understanding of configuration and initialization files, error logging, event viewer as they pertain to software applications. Must be able to gather, organize, analyze and/or potentially resolve software issues. Effectively use escalation procedures and able to manage priorities.
- Experience required with Windows desktop operating systems. Ex: installing, configuring, troubleshooting
- Strong experience with system security including the management of Certificates, WSE, NTFS, BitLocker, and Share level permissions.
- Extensive network skills and experience including TCP/IP; DHCP, DNS, WINS, Workgroups, Domains, Active Directory. Additionally, the configuration, management, and troubleshooting of firewall, switches, and routers.
- Experience with Terminal Services (configuring user profiles, troubleshooting, etc.)
- Understanding of the relationship between switches, hubs, patch panels and connecting nodes to a network.
- Working knowledge of firewall technologies ‐ SonicWALL, Linksys, NetGear, and Cisco Meraki.
- Working knowledge of wireless technologies.
Credentials and Experience:
- Minimum of three years of experience in the service industry, preferably critical customer service experience.
- Minimum 3 years of experience – Cisco Switching, VLAN, routing, firewalling support.
- Minimum 3 years of experience ‐ Server Hardware Technologies (CPU/RAID/SCSI) support.
- Minimum 3 years of experience ‐ Data backup and recovery support, corporate antivirus support, VPN connectivity support.
- Has at least one certification. The following certifications are preferred: MCDST, MCSE, MCSA, MCP, CCNA/CCDA/CCNP, Project+, Network+, Apple, Azure.
- 2 years of scripting and security engineering experience.
Benefits of being part of the E-N Computers team:
- E-N will pay for 90% of your medical, dental and vision premiums
- E-N will pay for 80% of your covered dependents’ medical, dental and vision premiums
- $20,000 basic life insurance plan paid for by E-N
- E-N will match up to 3% of your 401k contributions
- 13 paid holidays
- Receive 176 PTO hours in your first year of employment
- Continuing education assistance
Level I Technician Internship - Virginia
Are you thinking about making a career move into IT? If so, consider applying for an internship with E-N Computers.
We are looking for a fast-learning, customer service focused individual to join our team as a Tier 1 intern. In this position, you’ll work alongside our technicians and engineers and get exposure to a broad array of technologies and real-world systems to add to your skills.
We are looking for those who are currently enrolled in or recently completed an IT skills course or college enrollment.
Duties include:
- Ticket dispatch and triage.
- Quick-fix troubleshooting of basic IT issues.
- Assistance with upgrades and other IT projects.
During this internship, you’ll gain experience with the following technologies:
- Windows 10 and Windows Server
- Active Directory
- Azure and Microsoft 365
- Cisco Meraki and other networking infrastructure
- Cloud-based VoIP phone systems
This is a part-time, unpaid position. We are looking for a six-month commitment to start. To apply, contact us using the form below.
VIDEO
Working at E-N Computers
Be a Part of Our Team!
Our goal is to provide our clients with the widest range of knowledge and the best customer service experience possible. To do this, we need talented team members who believe in our core values.
20+
Years Providing IT Solutions
70+
Organizations Supported
Top 5
Managed Service Provider in Virginia
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