Please note that this information is for existing clients only. For all other inquiries please use the contact form

Welcome to the ENC Customer Support Portal

Quick Links

REPORT A TECHNICAL ISSUE

Report an issue to be handled during working hours.

Submit a ticket

PHONE & EMAIL SUPPORT

For working-hours support, submit a new ticket. For urgent after-hours support, please call.

866-692-9082

Send us an email

PAY A BILL

Pay your invoice from E-N Computers.

Contact Accounting at 804-362-6515 for assistance.

Log on

Technical Support

SUBMIT A TICKET

Report an issue to be handled during working hours.

Submit a ticket

TICKET PORTAL

View and manage your tickets.

Login options

CHANGE REQUESTS & QUOTES

Submit change, move, or add requests; such as new or disabled users, a new phone, or a new computer.

Submit change

BACKUP MANAGEMENT & RESTORES

Add computers to backups or restore files or systems.

Submit backup or restore

LEGACY TICKET PORTAL

View tickets prior to April 23, 2025. Use your previous E-N Computers client portal login.
Detailed login instructions

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Account Management

INVOICING PORTAL (NEW)

View and pay invoices.

(ENC provides the email for sign-in. Do not use Google or Microsoft accounts to sign in. )

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ENC CONTRACT ADMINISTRATION

Make changes to contract liaisons, billing contacts, or portal access.

Log on

Tools

WORK FROM HOME NINJA REMOTE

Access Ninja Remote here.
Detailed instructions

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VOIP PHONE PORTAL

Access your phone system admin portal.

Log on

MYGLUE DOCUMENTATION

Store passwords and system documentation.

Log on

How to request help

Video Chapters:

0:19 How to submit a service ticket on our website
0:45 Step 1 – Assess urgency and impact
1:43 How we prioritize and manage service requests
1:56 Six tips for submitting better IT tickets
2:49 Examples of Good and Bad Service Requests
3:14 Our service desk and 4 ways to contact support
4:12 How to log in and use the customer portal
4:51 Phone and e-mail support options
5:47 How NOT to request IT support
6:09 Escalating your IT issue to a manager or president
7:24 Confirming ticket closure and staying in touch

Still Have Questions?

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