See exactly how we’d work with you

Our Process at ENC

Our clear processes minimize downtime, enhance security, and let you focus on business goals. Discover the benefits our structured approach brings to your organization.

  • Discovery

    The first step of discovery is our complementary Business Improvement Review, a high-level discussion about how technology currently integrates into your business operations and strategy.  Reserve your free 45-minute consultation right now

    Then in Technical Discovery, we gather information about your technical needs, challenges, and environment.

    After, our team will prepare a proposal to provide strategic IT services and support. 

    Benefit: Customized solutions that address your specific requirements and no surprises when it comes to cost or scope of service.

    See Discovery in detail

  • Onboarding

    In two to four weeks, we’ll document everything from administrative passwords to vendor support details, install tools and set up backups. We’ll train your liaison and users.

    We’ll stabilize your current systems by identifying any technical gaps in your systems that can be addressed immediately and hand you off to support with your service levels, user onboarding and other processes clearly outlined.

    Benefit: A fast, organized onboarding process means your organization immediately benefits from our MSP services. This reduces downtime and boosts productivity from day one.

    See Onboarding in detail

    Onboarding

  • Support

    Our ongoing support services include unlimited help desk as well as monitoring, maintenance and onsite support.

    We offer five different ways to contact our service desk and you can monitor the progress of your issue and comment on its resolution. We don’t like problems to “drop off the radar” on our side. 

    Benefit: Our support processes quickly resolve IT issues, minimizing downtime and keeping your business running smoothly. With proactive monitoring and fast responses, we prevent problems before they cost you money and business.

    See Support in detail

  • Optimization

    Keep your business IT secure and flexible with regular reviews.

    We set you up for ongoing success with a quarterly business review that includes both status updates and deep dives. We set up a technology roadmap and budget and plan for change management like upgrades.

    Benefit: Our optimization processes gives you speed and efficiency. By fine-tuning your technology, we help you achieve better results with less time and money.

    See Optimization in detail

    Optimization

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