Thanks to our experienced technicians, most common or routine issues can normally be handled with only a single call.
When you have an IT-related problem, help desk services are there to provide basic support. This could include resetting passwords, setting up a virtual private network (VPN) on your device, troubleshooting Wi-Fi connectivity, and more. But what if you have a more complex issue that requires a more complicated solution? That’s where tier 2 support comes in.
What Is Tier 2 Help Desk Support?
Help desk services are usually broken up into different tiers that are determined by the level of experience of the technician with whom you’re working. Generally speaking, there are four different tiers with tier 1 being the first line of defense and providing basic support. When a technical issue is beyond the capabilities of the tier 1 help desk, the problem is escalated to tier 2.
If you find yourself in a situation where tier 2 IT support is necessary, E-N Computers has your organization covered.
With tier 2 support, you’ll work with a seasoned technician who has the knowledge and skills to provide in-depth solutions that a tier 1 help desk cannot. Typical problems this level of help desk handles include complex desktop problems, network and routing issues, and general server support. If you find yourself in a situation where tier 2 IT support is necessary, E-N Computers has your organization covered.
Unmatched IT Experience
Give your staff the support they need with tier 2 help desk services provided by E-N Computers.
Years Providing IT Solutions
Managed Service Provider in Virginia
E-N Computers has been providing industry-leading IT support to commercial clients since our company was founded in 1997. We strive to provide enterprise-level customer service at simple and affordable prices.
The Benefits of Help Desk Tiers
Having more than one help desk tier isn’t meant to complicate the issue—quite the opposite, in fact. Our multi-tiered approach to troubleshooting is designed to give you just the right amount of support your issue needs. By organizing IT support by tiers, we’re able to help you take advantage of a number of benefits like:
Emergency IT Support
In addition to our tier 2 help desk, we offer same-day IT emergency support. Based on your situation, we can deliver solutions remotely or we can dispatch one of our engineers and visit your office in person.
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