Help desk services are usually broken up into different tiers that are determined by the level of experience of the technician with whom you’re working. Generally speaking, there are four different tiers with tier 1 being the first line of defense and providing basic support. When a technical issue is beyond the capabilities of the tier 1 help desk, the problem is escalated to tier 2.
If you find yourself in a situation where tier 2 IT support is necessary, E-N Computers has your organization covered.
With tier 2 support, you’ll work with a seasoned technician who has the knowledge and skills to provide in-depth solutions that a tier 1 help desk cannot. Typical problems this level of help desk handles include complex desktop problems, network and routing issues, and general server support. If you find yourself in a situation where tier 2 IT support is necessary, E-N Computers has your organization covered.