Core monitoring tools plus pay-as-you-go support

Basic IT Services Plan

What’s included

Guranteed help desk response time

You’ll be billed for the help, but you’ll have a number to call and someone who knows you whenever there’s a problem.

Remote monitoring of workstations and servers

Automated patching and Windows updates

Regularly scheduled Windows updates for workstations and servers protect you from ransomware, bugs, glitches, and performance issues.

Antivirus for workstations and servers

Annual review of overall IT support needs and costs

Helps you determine whether the basic plan is your most effective option.

What’s not included

Help desk support

We document who you are and how to help and offer a guaranteed response time. But you’ll be billed hourly for the assistance. Billable rates range from $125 to $225 per hour.

Onsite visits

Our managed IT services clients receive proactive onsite services, where we check hardware, network equipment, user rights and documentation.

Change management

We schedule time with our managed IT services clients to install, move, change, or remove hardware or systems without disruption.

Strategic planning

Managed services clients get quarterly reviews and a technology roadmap and budget that supports your goals.

Affordable IT support for small business

Talk to our team about our pay-as-you-go basic IT services plan (with no long-term contract).

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20+

Years Providing IT Solutions

70+

Organizations Supported

Top 5

Managed Service Provider in Virginia

Computer screen with code, illustrating network breach support for health care providers

Who it’s for

The basic IT services plan is for small companies with low IT support needs and little to no IT infrastructure. Because everything beyond patching is 100% billable, it’s for customers who are willing to deal with variable costs from pay-as-you-go support. It’s great if:

Your staff has low IT support needs.
You don’t have network switches and servers.
You don’t care about avoiding downtime or preventing equipment failure.
You’re Ok with unpredictable tech support fees.
You are willing to address minor issues as they happen (even if you will be billed for it) rather than deal with more expensive fixes down the road.

Who it is not for

If any of the following sounds like you, we encourage you to consider our co-managed or fully managed IT plans instead.

Your staff has moderate to high IT support needs.
You have complex IT infrastructure including network switches and servers.
You want someone to be proactive about finding and correcting problems early.
You need a fixed fee plan to help you stick to a strict budget.
You tend to delay addressing minor issues, waiting until they become more serious.

How basic IT services worked out for others

Guaranteed Cleaning

Guaranteed Cleaning in Fairfax, Virginia, was on our fully managed service plan but felt that they were paying for more than they needed. Because they have a mostly remote staff and very low ticket volume, we were able to move them to a basic plan. They are happy with the level of service they receive and the 70% cost savings on their monthly bill.

McDonough Toyota

McDonough Toyota in Staunton, Virginia, moved from the basic plan to fully managed services. There was a slight increase over their pay-as-you-go costs — about $100 more per month — but now they enjoy full strategic support and the freedom to call whenever they need help without having to worry about added charges.

Restoration services company basic IT plan client

Restoration Company

One restoration company was on the basic plan and we alerted them to issues with a server. Because they kept kicking the can down the road and weren’t receiving regular onsite visits, the server storage disks failed. It cost them thousands of dollars and one to two weeks of downtime to attempt to recover the lost data.

What does the basic plan cost?

$37

per user per month

Our basic IT services start at $37/user/month—much more cost-effective than hiring an internal IT department.

This lower cost option is for small businesses with simple IT needs. We recommend managed IT services for most clients at $125 per user per month.

Unlike other MSPs, we don’t lock you into a long contract. Pay month-to-month and give us 30 days’ notice if you need to cancel for any reason. We even have a money-back satisfaction guarantee. Compare plans with our pricing calculator.

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