At E-N Computers, we use a combination of automatic and manual updates to keep your systems secure and reliable, so you can focus on your work.
Patch management may not be the sexiest IT service, but it’s the one that can save you from the most painful and expensive cybersecurity incidents.
A 2024 study found that one-third of ransomware attacks start with an unpatched vulnerability, and those attacks cost more and did more damage than any other type.
Regularly scheduled software updates also protect you against bugs, glitches, and performance issues.
You may know all of this, but your patching still isn’t getting done. Here’s why:
Drivers, firmware, and BIOS are the software layer between Windows and your computer hardware. We automatically update them on Dell computers.
For non-Dell computers, we rely on Windows to provide the updates.
There are some updates that need to be done manually. Some can be done during your regular onsite visit; others may need to be scheduled separately. Manual updates are performed for:
Our processes make the best use of your time and money and require us to communicate often and early.
You should know that there are a few things we don’t update.
“After being onboarded, EN has had a fast response time to our issues.”
Case Study
Sometimes the best way to sell the value of patching is to tell you what can happen when it doesn’t get done.
We recently helped an Augusta-area farm retailer recover from a $500,000 ransomware attack that led to employee salary and social security numbers being published online.
The retailer was using a VPN with a firewall. However, the firewall was out of date and had known vulnerabilities. In other words, there were patches available that would have protected from this attack.
Their IT manager was overwhelmed, wearing many other hats. Nobody was really monitoring their systems.
Hackers were able to access the VPN and steal the IT manager’s credentials. Using these stolen admin credentials, the hackers pushed out a ransomware package to all seven of the retailer’s locations.
The ransomware copied files—particularly financial data—and then encrypted all the computers. The hackers emailed the data to the retailer, demanding $500,000 to prevent the release of salary information.
All 150 of their desktop computers were shut down across seven locations, four servers and the VPN were compromised, their backup disks failed, they lost the 30 days of emails, and their website was taken down.
The retailer never paid the ransom, but it took three months to get systems fully back online. They experienced lost income and lost trust with employees and customers.
All from patching that didn’t happen.
Improve security and performance with patch management services from E-N Computers.
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