Client Satisfaction Survey

Your Company*

Prescheduled Day Technician

First, we'd like to ask you some questions about the performance of your assigned onsite/focus day technician. For each of the following, please indicate on a scale of 1-10 how strongly you agree with the statement, where 1 is Strongly Disagree, 5 is Neutral, and 10 is Strongly Agree. If you have not had an onsite/focus day this past quarter, please mark the rating as "Neutral".

Punctuality

Our onsite tech arrives on time and stays until the designated time.

Professional Appearance

Our onsite technician always has a neat and clean appearance and is dressed appropriately for our work environment.

Communication

Our onsite technician checks in with the designated site contact upon arrival and maintains good communication to ensure that all issues and concerns are either resolved or escalated to the right person.

Effectiveness

Onsite days are effectively meeting the IT needs of our organization.

Comments - Onsite Technician

Please share any comments or observations about how we can improve our onsite service.

Account Management

Next, we will ask you some questions about your account manager. Again, please indicate on a scale of 1-10 how strongly you agree with each statement, where 1 is Strongly Disagree, 5 is Neutral, and 10 is Strongly Agree.

Communication

Our account manager addresses our concerns and questions in a timely manner.

Meetings

Meetings with our account manager are helpful, informative and strategic, and are being held often enough for our needs.

Comments - Account Management

Please share any comments or observations on how we can improve our account management process.

Recommendation

On a scale of 1 to 10, how likely are you to recommend E-N Computers to a business associate, friend or colleague?

Improvement

What could we improve or do differently about our service in order to earn your recommendation in the future?

Email (Optional)

If you would like us to contact you about this survey, please enter your email address here.