Career opportunities for dedicated IT professionals.

This position is located in Waynesboro, VA.

How to Apply: Please use the Career form.

Do you love putting smiles on faces and helping people solve IT problems? We do! Join E-N Computers and support clients in person throughout Virginia. As part of the Project and Engineering Team, you will work to proactively manage client’s computers, servers, and networks. You’ll be responsible for projects, security, and escalation to the help desk support team. Enjoy learning and teamwork then come grow with us!

The primary responsibilities of this position are to support day-to-day operations in Virginia including interfacing with customers and communicating with the Service Manager and Project Manager to ensure that E-N computers remains in compliance of contractual obligations. Reports to Service Manager.

Essential Job Functions (includes but is not limited to):

• Provide technical leadership on the team.
• Act as liaison between the E-N Computers operations team and the Customer(s)’ operational personnel.
• Support the day-to-day field service and repairs operation.
• Ability to proficiently plan, schedule and install new systems, office relocations, appropriate infrastructure changes for various programs.
• Scope out equipment and software for customer projects such as servers, VM and operating system licensing, server racks and cabling.
• Control/manage consumable and spare parts inventory at levels described in the contract and as needed to maintain operations cost effectively.
• Responsible for overseeing the maintenance and repair of all customer equipment including networks, computers, servers, cameras, and printers.
• Responsible for designing and documenting all procedures used in the maintenance, repair, and upgrading of all equipment and software.
• Assist in continuous improvement initiatives.
• Willing and able to take the initiative and be proactive to fix issues before they create any problems.
• Willingness to travel regionally on a monthly basis.
• Willingness to be on-call (cell phone).
• Ability to vary work hours to meet customer commitments.
• Research, compile, and analyze data to develop recommendations for appropriate business decisions and/or actions.
• Consistently leads and works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Acts independently to determine methods and procedures on new assignments. Able to identify and solve new or unique problems using analysis of facts and/or previous solutions.
• Resolve complex issues which have been escalated by other members of the team.

Required Skills Technical Skills:

• Expert knowledge base to install and manage OS, administer users accounts, security, configuration, patch management, updates and configure network connectivity for supported programs.
• Comprehensive understanding of configuration and initialization files, error logging, event viewer as they pertain to software applications. Must be able to gather, organize, analyze and/or potentially resolve software issues. Effectively use escalation procedures and able to manage priorities.
• Provide guidance for installation, configuration and repair of standard and custom hardware components using support tools such as schematics, operating manuals and technical documentation.
• Provide leadership in the development, update, and maintenance of support documentation for configurations and standardization. Interface with configuration management, integration team, escalation engineering and vendors as appropriate.
• Able to configure network connections; gather, organize, analyze, and troubleshoot network issues; employ support tools to trace network connectivity issues, diagnose problems and escalate to proper IT professional for resolution.
• Expertise in at least one area of technical support and can perform efficiently in various others.
• Technical knowledge often sought by internal and external customers.
• Expert capabilities in triaging and remediating system problems and issues
• Strong skills and capabilities to evaluate and tune systems to allow them to run efficiently.
• Excellent Root/Cause analysis experience including the interpretation of Event logs, IIS logs, web.config, and Active Directory.
• Extensive Systems Administration Experience.
• Database Experience, including SQL and other tools, Familiar with MS SQL, ORACLE. Experience creating and running stored procedures.
• Strong experience with system security including the management of Certificates, WSE, NTFS, Bitlocker, and Share level Permissions.
• Extensive network skills and experience including TCP/IP; DHCP, DNS, WINS, Workgroups, Domains, Active Directory, Group Policy. Additionally, the configuration, management, and troubleshooting of firewall, switches, and routers.

Required Experience

• Requires a BS/BA, or equivalent in experience
• Requires a minimum of five years of experience in the service industry, preferably critical, customer service experience
• Advanced Certifications (Microsoft/Cisco) supporting the defined skills are required
• VMware certified professional or associate is preferred.
• Scripting
• Must have 3 to 5 years hands on engineer with configuring, designing, implementing networks
• Must have 3 to 5 years hands on with Server Administration- designing, configuring, and setting up servers
• Must be local and work from Waynesboro Office
• Preferred 2 years’ experience with Intune, NIST and CMMC compliance

Job Type: FULL TIME, ONSITE IN VIRGINIA.

Benefits of being a part of the ENC Team –

• ENC will pay for 90% of your Medical, Dental and Vision premiums
• ENC will pay for 80% of your covered dependents Medical, Dental and Vision premiums
• $20,000 basic life insurance plan paid for by ENC
• ENC will match up to 3% of your 401k contributions
• 13 Paid Holidays
• Receive 176 PTO hours in your first year of employment
• Continuing Education Assistance

Job Type: Full-time

Pay: $65,000.00 – $92,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Are you located or willing to drive to Waynesboro, VA 2 days a week?
• How many years experience do you have with Intune
• Are you a US Citizen?

Education:

• High school or equivalent (Preferred)

Experience:

• Cisco Switching, VLAN, Routing, FIrewalling Support: 2 years (Preferred)
• Server Hardware Tehcnologies: 2 years (Preferred)
• engineer with configuring, designing, implementing networks: 3 years (Required)
• Server Administration designing, configuring, setting up: 3 years (Required)

License/Certification:

• MCDST (Preferred)
• MCSE (Preferred)
• MCP (Preferred)
• CCNA/CCDA/CCNP (Preferred)
• Project + (Preferred)
• Network + (Preferred)

Work Location: Hybrid remote in Waynesboro, VA 22980