Unlimited help desk, proactive maintenance, and strategic guidance — without the cost of an internal IT team.
Light support users: $37/user/month
MSP in Virginia
Years In Business
Response Time
U.S.-Based Staff
Retention Rate
Fully managed IT works best when you want one trusted partner responsible for everything — not a break-fix vendor you call when things go wrong.
It’s also the right move if you’re unhappy with your current MSP because they’re reactive, unresponsive, or always hitting you with extra charges.
✓ No internal IT staff
You don’t have a dedicated IT person — someone in the office is the unofficial “IT wrangler” and it’s becoming a problem.
✓ Growing quickly
You’re adding headcount and complexity faster than your current setup can handle — you need IT to scale with you.
✓ Want predictable costs
You’re done with unpredictable hourly bills and surprise project charges. One monthly number, no guesswork.
Have a full-time IT person? See our Co-Managed IT plan → Need CMMC, HIPAA, or DFARS certification? See our CMMC Managed IT add-on →
Every business is different. Here’s what that looked like in practice — including the cases where a different plan turned out to be the better fit.
A cleanroom supplier with a main warehouse, a few servers, and about 20 staff including remote workers. A textbook fit for fully managed — they get the proactive support they need without hiring an IT person.
High IT complexity and compliance requirements forced their IT liaison to spend too much time coordinating between us and the rest of the organization. In their case, it made sense to hire a dedicated IT person.
→ Right-sized to our Co-Managed IT plan
On our fully managed plan, they felt they were paying for more than they needed. With mostly remote staff and very low ticket volume, a lighter plan was a better fit.
→ Right-sized to a lighter plan
Watch a four-minute explanation of what you get — and who it’s for.
One monthly fee replaces your entire IT department. Here’s what that looks like in practice.
These items fall outside your monthly plan and are scoped and quoted separately. No surprises.
Not every employee needs the same level of IT support. For staff who don’t use a managed workstation, a Light Support rate applies — so you’re not paying for services they don’t need.
STANDARD USERS
Full monitoring, help desk, M365 administration, antivirus, patching, and change management. The complete IT department experience for every employee with a dedicated workstation.
Typical for: Office staff, remote employees, managers & engineers, anyone with a dedicated PC or laptop
LIGHT SUPPORT USERS
Microsoft 365 administration and help desk for M365 web apps. No workstation monitoring or antivirus — for staff who work in the cloud, share a workstation, or rarely need IT support.
Typical for: Shop floor workers, drivers & field staff, shared workstation users, part-time employees
Still one plan. Light Support is not a separate plan — it’s a pricing variation for users who don’t need full workstation coverage. Most clients have a mix of both. We’ll help you figure out the right split during your assessment.
Think of it like an annual wellness visit: even when everything’s running smoothly, a scheduled in-person check keeps small issues from becoming big ones.
Every plan includes one annual 8-hour onsite block. It’s split into two parts so both your infrastructure and your users get focused attention.
Businesses with physical servers, multiple locations, or higher change velocity typically benefit from more frequent visits — additional blocks are available at a discounted rate.
Network walkthrough, hardware health checks, documentation updates, and anything that’s easier to do in person — server rooms, cabling, physical security.
User-facing tickets, workstation issues, and any changes that benefit from being physically on-site — new device setup, office moves, hardware swaps.
Our CMMC Managed IT add-on layers compliance controls, documentation, and audit support directly onto your managed IT plan — so you have one partner for both IT and compliance.
Managed IT $125/user/mo · CMMC add-on priced separately based on scope
Most clients are fully onboarded and running smoothly within 30 days. Here’s how it works.
The right choice depends on whether you have internal IT staff and how much you want us to own.
No internal IT staff. We handle everything — help desk, maintenance, security, and strategy. One contact point, one monthly bill.
You have internal IT staff. We fill the gaps — Tier 2+ escalation, server engineering, after-hours coverage, and strategic guidance.
How can we help?
