IT Services Pricing
Predictable monthly pricing for comprehensive IT support. Choose the plan that fits how your team works.
STEP 1: CHOOSE YOUR PLAN
Co-Managed IT
For companies with an internal IT team that needs Tier 2+ support, engineering expertise, and strategic guidance
$75
/user/month
- Remote monitoring and patching
- Antivirus and endpoint protection
- Unlimited Tier 2+ escalation support
- Server engineering support
- Quarterly strategic reviews with vCIO
- Technology roadmap and budgeting
- Vendor management
- After-hours critical issue support
Fully Managed IT
For companies that want comprehensive IT support, management, and strategy—no internal IT team required
$125
/user/month
Light support users: $37/user/month
- Everything in Co-Managed, plus:
- Unlimited help desk support (Tier 1+)
- Microsoft 365 administration
- Complete change management
- Full documentation and knowledge base
- Proactive maintenance and optimization
ESTIMATE YOUR MONTHLY COST
$75/user/month
$19/device/month
Compliance Tooling — Contact us for quote
Device-based tooling pricing varies by configuration.
Note: This calculator is optimized for companies with 15-30 users. Businesses that are larger or smaller may benefit from a custom quote—actual pricing may be discounted based on your business complexity and current technology. Additional fees may apply for extra IT closets or VPN management. See FAQ for details.
STEP 2: ADD COMPLIANCE SUPPORT (OPTIONAL)
Link to: Basic IT support services plan
CMMC/Compliance Add-on
For defense contractors and organizations handling controlled unclassified information (CUI) who need to achieve and maintain CMMC certification
Compliance Consulting
$2,250
/month
Policy development, compliance reviews, risk assessments, incident response planning, and ongoing certification support. Our team guides you through every step of achieving and maintaining CMMC certification.
Compliance Tooling
+$75
user/month*
Covers higher licensing costs for compliance software (HIPAA, CMMC, FedRAMP, etc.). Actual amounts may vary based on what you’ve already invested in tooling. *Fully Managed customers only. Co-Managed pricing varies by device count.
Compare plans in detail
| Feature | Co-Managed | Fully Managed |
|---|---|---|
| Remote monitoring & patching | ✓ | ✓ |
| Antivirus & endpoint protection | ✓ | ✓ |
| Help desk (Tier 1) | — | ✓ Unlimited |
| Tier 2+ escalation support | ✓ Unlimited | ✓ Unlimited |
| Server engineering | ✓ | ✓ |
| Microsoft 365 administration | — | ✓ |
| vCIO strategic reviews | ✓ Quarterly | ✓ Quarterly |
| Technology roadmap & budget | ✓ | ✓ |
| Vendor management | ✓ | ✓ |
| After-hours critical support | ✓ | ✓ |
Link to: Basic IT support services plan
Pricing FAQ
Choosing a plan
How do I know which plan is right for my company?
Choose Co-Managed if you have an internal IT person or team who handles day-to-day support but needs backup for complex issues, strategic guidance, and specialized expertise. Choose Fully Managed if you don’t have internal IT or want to offload all IT responsibilities to a dedicated partner.
Can we mix plan levels for different users?
Yes, when it makes sense. We consider user type to account for the fact that not all users generate equal help desk load or require the same level of service.
For example, in addition to your standard users, you may have contractors or email-only users that need minimal help. We can structure pricing to reflect these different support levels rather than forcing one-size-fits-all per-user rates.
Do you still offer the Basic/RMM Tools plan?
Yes, we offer a Basic plan ($19/device/month) for IT teams who only need remote monitoring, patching, and streamlined access management tools. This option is available in the calculator under the Co-Managed tab as “Devices Only.”
Pricing & Billing
What are "Light Support Users"?
Light Support Users are employees we anticipate having a lower ticket volume due to differences in their job roles. This could include employees who only need email and web-based Microsoft 365 apps (no company workstation), field workers like bus drivers or technicians, employees working primarily on government-furnished equipment, or any role where the computer is not their primary work tool. These users can be included in your Fully Managed plan at the reduced rate of $37/user/month instead of the full $125.
Are there any additional fees?
Additional charges may apply for extra IT closets ($100/closet/month) or VPN management ($100/month). We’ll provide a complete quote during your consultation.
Are there onboarding or setup fees?
For smaller organizations (under 20 users), onboarding costs are usually absorbed into monthly fees during the transition period. You’ll pay both your outgoing MSP and E-N Computers for one to two months while we prepare to take over responsibility.
For larger organizations, compressed timelines, or complex environments, we may quote a separate onboarding project fee. This depends on factors like device count, number of locations, mixed operating systems, compliance requirements, and the current state of documentation and systems.
During your initial consultation, we’ll assess your environment and provide clear pricing for any onboarding work beyond standard monthly fees.
What happens if we add or remove employees?
Monthly fees adjust with your headcount. When you add employees, we provision new accounts and equipment, and your monthly fee increases proportionally (typically starting the month after the addition).
When employees leave, we handle offboarding (account deactivation, data retention/transfer, equipment recovery), and your monthly fee decreases accordingly.
What if we have more than one device per user?
Our pricing assumes one workstation per user. If there are more devices than users, we adjust pricing accordingly.
Can we leave at any time?
Yes. We don’t believe in forcing clients to stay through contract restrictions. Our agreements are typically structured with 30-to-60-day notice periods, giving both parties time to transition responsibly.
That said, we invest significantly in learning your environment, building documentation, and developing relationship context. We’d rather address service concerns than see clients leave, so we take dissatisfaction seriously and work to resolve issues before they reach that point.
What’s included
Is onsite support included?
Yes, we include onsite or focus days in our monthly plans. These are pre-paid eight-hour blocks of time. Half of the time is spent on documentation and maintenance, while the other half is spent on hands-on support and change management.
Generally, we recommend monthly visits. The frequency depends on your service level and organizational needs.
Emergency onsite support is evaluated case-by-case. Many issues can be resolved remotely, but we’ll dispatch onsite when necessary.
Do you charge for after-hours support?
Our managed IT plans include after-hours support for critical alerts and work stoppage at no extra charge. Planned after-hours work is billed separately.
Compliance
What if we need CMMC compliance but aren’t sure which level?
We’ll help you determine your requirements during our initial consultation. Our compliance team will review your contracts and data handling to recommend the appropriate CMMC level and build a roadmap to certification.
What’s the difference between Compliance Consulting and Compliance Tooling?
Compliance Consulting covers the advisory and strategic work—policy development, risk assessments, audit prep, and ongoing guidance through the certification process. Compliance Tooling covers the higher licensing costs for CMMC-compliant software and infrastructure, like FedRAMP-authorized cloud services (GCC High) and FIPS-validated encryption tools.
We need compliance, but only a few members handle sensitive information—does that cost extra?
Not necessarily, but it requires careful scoping. Compliance frameworks like HIPAA or CMMC apply based on which systems and users touch regulated data. Some clients discover their compliance scope is larger than expected once we assess how data actually flows through their systems.
Doing your homework on MSP pricing?
We get it—this is a big decision. We’ve published a comprehensive 5,000-word guide that breaks down how managed IT pricing actually works, what you should expect to pay, and how to evaluate quotes from different providers. No fluff, just straight talk from 20+ years in the industry.
PROJECT-BASED AND ONE-TIME SUPPORT
Link to: Basic IT support services plan
Not everything fits into a monthly plan. For one-time projects, overflow support, or specialized consulting, we offer flexible options.
Link to: Basic IT support services plan
IT Consulting
$325
/hour
One-time or ongoing consulting for your expansion, upgrade or reorganization. CMMC consulting with a Registered Practitioner certified by The Cyber AB
Link to: Basic IT support services plan
Business VoIP
$15
/starting per user per month
Access your extension and voicemail from anywhere. Includes voicemail, ring groups, auto-attendants, and more
Link to: Basic IT support services plan
Projects
$10,000
/starting with total parts & labor
Larger engagements like migrations, deployments, and infrastructure overhauls. Scoped and quoted individually.
Link to: Basic IT support services plan
Have a project in mind? Let’s talk about scope and timing.
Not sure which plan fits?
Schedule a 30-minute consultation. We’ll review your current setup and recommend the right approach for your business.
How can we help?
Contact Us Today
