Remote IT Managed Services
We are a Virginia-based IT managed service provider serving local and remote clients for nearly 30 years.
We’ve served companies in Texas, Louisiana, Colorado, Oregon, California, and Michigan, to name a few.
How we serve you remotely
HELP DESK
Unlimited Tier 1 and Tier 2 help desk support
Unlimited phone and email support incidents
MONITORING & CYBERSECURITY
Onboarding and stabilization
24/7 network monitoring and incident response
Comprehensive cybersecurity protection, including antivirus and intrusion detection
TOOLS & SOFTWARE
Microsoft 365 consulting and support
AutoElevate
STRATEGY & PLANNING
Backup and disaster recovery
Third-party vendor management
Strategy, budget and compliance consultations with your virtual CIO
Access to our team of technicians, engineers and consultants dedicated to your business success
COMPLIANCE
CMMC
DFARS
ITAR
HIPAA
ISO/IEC 27001
Frequently asked questions about remote IT services
My business isn’t in Virginia. Can you still work with me?
If you are a small business committed to IT best practices, chances are we can serve you no matter where you are located. And save you money.
Are you in the United States?
All our technicians and employees are U.S. based.
How do you support users and devices remotely?
We use a suite of tools for monitoring and managing computers and servers. We also utilize top-notch cloud-based network solutions like Cisco Meraki.
How do we know you are working if we can’t see you?
You can monitor our progress on tickets via an online client portal with time-stamped entries. You receive an email when work is scheduled and when a ticket is closed. Any ticket open more than five days is reviewed by a supervisor. Access to your computers and servers is logged. And if we connect to your computer to do work, you will receive notification. It’s possible you could know more about what we are working on than you would about an employee sitting down the hall.
How do you handle support issues?
We offer both phone and email support that allows you to schedule the best time to work with a technician. We spell out service levels and response times so you know what to expect for a response and when.
How do you handle emergencies?
Most emergencies can be handled remotely. For the rare ones that can’t, we offer several options based on the size of your business that can get a technician onsite quickly.
How are you better than working with someone local to me?
Having an IT MSP that is skilled in using remote tools can save you money. Onsite visits are some of the most expensive services of any IT services company. But prevention, monitoring and planning can avoid onsite visits and emergencies.
A second benefit is expertise that may not be available locally. We are experts on compliance and working with businesses that deal with government regulation and budgeting. We are certified in cybersecurity standards required by the Department of Defense.
What about onsite needs?
While 99% of IT tasks can be done remotely, we know there are times when an IT support tech must be onsite. We offer several options for a combination of remote and onsite support, depending on the size of your business and whether you have any of your own IT support staff.
Remote plans with onsite services
Fully Remote office
100% remote work force & cloud-based infrastructure
We recommend:
100% remote support
Each user will assist IT with basic troubleshooting of his or her home network
We partner with a network of field technicians and engineer contractors we can dispatch for on-site emergencies
Small Office
10 to 30 users or computers
We recommend:
An onsite visit from a tech or engineer 2 to 4 times a year
Visits are for change management such as small hardware installation projects and proactive documentation and maintenance
Medium Office
30 to 75 users or computers
We recommend:
12 to 48 engineer or onsite visits per year (1 to 4 per month)
Visits are for change management, small projects and proactive documentation and maintenance
Large Office
75 or more computers or users
We recommend:
Co-managed IT services
You hire or allow us to hire one onsite IT person
The onsite person is often responsible for the user helpdesk or takes more of a business analyst role to ensure you’re getting the most out of your systems
E-N Computers will often focus on level 3 support and IT strategies and planning
