Support for your internal IT staff, primarily serving Virginia and Washington, DC

Co-Managed IT Services Plan

Get all-inclusive co-managed IT services with L1 or L2+ support, after hours help, and strategic guidance. Perfect for IT staff that needs help.

Co-managed IT splits responsibilities between our team and your IT staff based on your needs and includes clearly defined roles to avoid problems and improve the experience for everyone.

What’s included

Either L1 or L2+ support

We can be your help desk for day-to-day support, or we can handle ticket escalations. For L1 support, users can call, email, or submit an online request. Most requests are acknowledged within 15 minutes and resolved in about 30 minutes. (See our SLAs.)

Guaranteed response time

All plans include guaranteed response times and service level commitments. See our SLAs for details.

After hours support for incidents

24/7 support with guaranteed response times on nights, weekends, and holidays (see our SLAs). After–hours support goes beyond emergencies to address disruptions that impact your operations.

Regular onsite days

Onsite days are dedicated time for network administration and scheduled changes. Most customers benefit from one day per month, but we’ll recommend more or less based on your size and complexity.

Quarterly strategy sessions

Account management includes regular check-ins to plan your long-term and short-term IT strategy. Together, we’ll look at your tech roadmap, risk and compliance, operations, and service delivery to meet your needs and work toward your goals.

Vendor management

We work directly with vendors on IT tasks. No more getting caught in the middle and no more finger pointing when problems crop up.

Remote monitoring and management

Our monitoring tools alert us to potential problems and critical issues on your systems and take care of Windows updates automatically.

Basic backup and disaster recovery

Daily onsite and offsite backups of your data, retained for 30 days. Tested by partial restore. See details on our Backups, Disaster Recovery & Incident Response page.

Compliance support available

Our co-managed IT services are designed to support your journey towards continuous compliance, providing the foundational IT management and expertise necessary to help meet NIST, CMMC, and HIPAA. Detailed compliance support, planning and risk assessments offered as an optional add-on. See our CMMC managed IT services plan for details

What’s not included

Professional services projects

Projects to upgrade or replace your network, servers, VoIP phones, or multiple workstations.

In-depth compliance

In-depth consulting on cybersecurity and compliance, including incident response for network or data breaches. Instead, consider our CMMC managed IT services plan.

Additional change management

Add, move, and change requests that can’t be handled during your regular onsite days.

Management of third-party VoIP systems

We don’t manage third-party VoIP phone systems like RingCentral.

What to expect when you start co-managed IT services with us

01

Quick wins

In two to four weeks, we’ll document everything from administrative passwords to vendor support details, install tools and set up backups. We’ll train your liaison and users.

We’ll stabilize your current systems by identifying any technical gaps and hand you off to support with your SLAs, user onboarding and other processes documented.

Benefit: A fast, organized onboarding process means your organization immediately benefits from our MSP services. This reduces downtime and boosts productivity from day one.

02

Ongoing support

Our ongoing support services include unlimited help desk as well as monitoring, maintenance and onsite support.

We offer five different ways to contact our service desk and you can monitor the progress of your issue and comment on its resolution so problems don’t “drop off the radar.”

Benefit: Our support processes quickly resolve IT issues, minimizing downtime and keeping your business running smoothly.

03

Optimization

Keep your business IT secure and flexible with regular reviews.

We set you up for ongoing success with a quarterly business review that includes both status updates and deep dives. We set up a technology roadmap and budget and plan for change management like upgrades.

Benefit: Our optimization processes gives you speed and efficiency. By fine-tuning your technology, we help you achieve better results with less time and money.

The last thing you need is more IT chaos driving your good people away

Are you tired of MSPs who come in and either completely box out your internal team or create more chaos by not integrating properly?

You need a partner who understands your world and supports your team, not replaces them.

Contact Us

20+

Years Providing IT Solutions

70+

Organizations Supported

Top 5

Managed Service Provider in Virginia

Defense contractors and subcontractors needing turnkey IT and compliance management

Who it’s for

Our co-managed IT services plan is best for small businesses with a full-time IT person. It’s great if:

You have an overwhelmed IT person who needs help.
You have a business analyst, technology coordinator, or desktop support technician.
You’re experiencing or expecting rapid growth.
You need all-inclusive pricing to help you stick to a strict budget.

Firms with a big internal IT team that only needing audit preparation

Who it is not for

If you don’t have at least one full-time IT person and don’t plan on hiring any, co-managed IT isn’t for you. Check out our fully managed IT services plan instead.

How our Virginia-based co-managed IT services worked out for others

Migrating their systems to Microsoft GCC High, a DoD-approved cloud platform

Libraries

Many libraries benefit from our co-managed IT. They have onsite staff to handle end-user support while we take care of ticket escalations and other behind-the-scenes network management.

They now have the technical and security expertise they need to stay competitive

Healthcare provider

One healthcare provider in Virginia is on the co-managed IT plan. Changes within their organization required us to re-visit the division of responsibilities to best meet their needs.

Lynchburg engineering firm

A Lynchburg engineering firm with high IT complexity and compliance requirements found that their IT liaison was spending too much time coordinating between us and the rest of the organization. In their case, it made sense to hire a dedicated IT person and switch from fully managed to co-managed IT.

How much do co-managed IT services cost?

$75

per user per month

Get the skills of an IT department for a fraction of the cost of hiring IT staff.

This plan is built for for organizations that have at least one trained IT specialist on staff and want proactive maintenance, predictable IT costs, cybersecurity protection, and responsive IT support.

Unlike some providers, we don’t lock you into a long-term contract. You can pay month-to-month and cancel anytime with 30 days’ notice. We also back our services with a satisfaction guarantee. (Pricing does not include Microsoft licensing.)

Want to see what your costs might look like? Try our pricing calculator. Fully managed options also available.

Use pricing calculator

Complimentary review with an experienced engineer

Are you ready for co-managed IT services?

Schedule a free strategic consultation and get an honest assessment of whether managed IT is right for you.

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