Fully responsible outsourced IT primarily serving Virginia and Washington, DC

Fully Managed IT Services Plan

Get all-inclusive fully managed IT services with unlimited remote support, after-hours help, and strategic guidance.

Ideal for growing small businesses needing predictable IT costs and proactive support. Learn who it’s for and if it’s the right fit for your business.

What’s included

Unlimited remote support help desk

Call, email, or submit an online request for remote support. Most requests are acknowledged within 15 minutes and resolved in about 30 minutes. See our SLAs.

After hours support for incidents

Get the support you need on nights, weekends, and holidays, at no extra charge. After-hours support goes beyond emergencies to address disruptions that impact your operations.

Regular onsite days

Onsite days are dedicated time for network administration and scheduled changes. Most customers benefit from one day per month, but we’ll recommend more or less based on your size and complexity.

Basic backup and disaster recovery

Daily onsite and offsite backups of your data, retained for 30 days. Tested by partial restore.

Vendor management

We work directly with vendors on IT tasks. No more getting caught in the middle and no more finger pointing when problems crop up.

Remote monitoring and management

Our monitoring tools alert us to potential problems and critical issues on your systems and take care of Windows updates automatically.

Quarterly strategy sessions

Account management includes regular check-ins to plan your long-term and short-term IT strategy. Together, we’ll look at your tech roadmap, risk and compliance, operations, and service delivery to meet your needs and work toward your goals.

What’s not included

Professional services projects

Projects to upgrade or replace your network, servers, VoIP phones, or multiple workstations.

In-depth compliance

In-depth consulting on cybersecurity and compliance, including incident response for network or data breaches.

Additional change management

Add, move, and change requests that can’t be handled during your regular onsite days.

Management of third-party VoIP systems

We don’t manage third-party VoIP phone systems like RingCentral.

What to expect when you start managed IT services with us

Quick wins

In two to four weeks, we’ll document everything from administrative passwords to vendor support details, install tools and set up backups. We’ll train your liaison and users.

We’ll stabilize your current systems by identifying any technical gaps and hand you off to support with your SLAs, user onboarding and other processes documented.

Benefit: A fast, organized onboarding process means your organization immediately benefits from our MSP services. This reduces downtime and boosts productivity from day one.

Ongoing support

Our ongoing support services include unlimited help desk as well as monitoring, maintenance and onsite support.

We offer five different ways to contact our service desk and you can monitor the progress of your issue and comment on its resolution so problems don’t “drop off the radar.”

Benefit: Our support processes quickly resolve IT issues, minimizing downtime and keeping your business running smoothly.

Optimization

Keep your business IT secure and flexible with regular reviews.

We set you up for ongoing success with a quarterly business review that includes both status updates and deep dives. We set up a technology roadmap and budget and plan for change management like upgrades.

Benefit: Our optimization processes gives you speed and efficiency. By fine-tuning your technology, we help you achieve better results with less time and money.

Feel like your current IT company only shows up when things break?

By the time they’re “fixing” the problem, you’ve already lost hours of productivity and frustrated your team.

You need someone who prevents problems, not just patches them. Experience truly proactive IT support. Get your free consultation.

20+

Years Providing IT Solutions

70+

Organizations Supported

Top 5

Managed Service Provider in Virginia

Defense contractors and subcontractors needing turnkey IT and compliance management

Who it’s for

Our fully managed IT services plan is best for small businesses with a relatively tech-savvy person that can act as an IT liaison. It’s great if:

You have an unofficial IT wrangler but need something more comprehensive.
You’re experiencing or expecting rapid growth.
You’re unhappy with your current MSP because they’re reactive, not providing strategic guidance, unresponsive, or always hitting you with extra charges.
You need all-inclusive pricing to help you stick to a strict budget.

Firms with a big internal IT team that only needing audit preparation

Who it is not for

Our fully managed IT services plan is not for cutting costs but controlling them. It’s also not a good fit if:

You have low support needs and are OK with variable costs. Look at our basic plan.
You have a full-time IT person that needs additional support. Look at our co-managed plan.
You have complex compliance requirements like FedRAMP, CMMC or HIPAA. Look at our CMMC & compliance managed IT services plan.

How our Virginia-based fully managed IT services worked out for others

Migrating their systems to Microsoft GCC High, a DoD-approved cloud platform

Hutchins & Hutchins

Hutchins & Hutchins, a cleanroom supplier in Waynesboro, Virginia, is a perfect fit for fully managed services. They have a main warehouse, a few servers, and about 20 staff including a few remote workers. They are able to get the proactive support they need without hiring an IT person.

They now have the technical and security expertise they need to stay competitive

Lynchburg Engineering Firm

An engineering firm with high IT complexity and compliance requirements found that their IT liaison was spending too much time coordinating between us and the rest of the organization. In their case, it made sense to hire a dedicated IT person and switch from fully managed to co-managed IT.

Guaranteed Cleaning

Guaranteed Cleaning in Fairfax, Virginia, was on our fully managed service plan but felt that they were paying for more than they needed. Because they have mostly remote staff and very low ticket volume, our basic plan was a better fit for them.

How much do managed IT services cost?

$125

per user per month

Get the skills of an IT department for a fraction of the cost of hiring IT staff.

This plan is built for smaller businesses who want proactive maintenance, predictable IT costs, cybersecurity protection, and responsive IT support.

Unlike some providers, we don’t lock you into a long-term contract. You can pay month-to-month and cancel anytime with 30 days’ notice. We also back our services with a satisfaction guarantee. (Pricing doesn’t include Microsoft licensing.)

Want to see what your costs might look like? Try our pricing calculator. Co-managed options also available.

Use pricing calculator

Complimentary review with an experienced engineer

Are you ready for managed IT services?

Schedule a free strategic consultation and get an honest assessment of whether managed IT is right for you.

Request an appointment

Contact

Still Have Questions?

Visit Our Learning Center!

Visit Learning Center