Co-managed IT gives your internal IT staff a full bench of engineers, enterprise tools, and strategic support — without replacing them.
Device only: $19/device/month
MSP in Virginia
Years In Business
Response Time
U.S.-Based Staff
Retention Rate
Co-managed IT works best when you have a capable internal IT person — but that person is stretched thin, missing specialized skills, or running without backup when they take a vacation
It’s also common for businesses that have grown out of a small break-fix setup but aren’t ready to replace it with full outsourcing.
✓ You have one IT person – and they need backup
When your IT person is out, sick, or overwhelmed, everything grinds to a halt. Co-managed IT gives them a team behind them.
✓ After-hours coverage is a gap
Your IT person is 9–5. Your business isn’t. Critical incidents need someone on call — and that can’t always be one person
✓ Your “IT person” isn’t a traditional IT person
Many co-managed clients have a business analyst, technology coordinator, or desktop support technician filling the IT role. We give them the depth they need to succeed.
No internal IT staff at all? See our Fully Managed IT plan → Need CMMC, HIPAA, or DFARS certification? See our CMMC Managed IT add-on →
Co-managed IT looks different for every organization. Here’s what it looks like in practice.
Many libraries benefit from our co-managed IT. They have onsite staff to handle end-user support while we take care of ticket escalations and behind-the-scenes network management.
One Virginia healthcare provider on the co-managed plan experienced organizational changes that required revisiting the division of responsibilities. We adjusted the partnership to match their new structure.
High IT complexity and compliance requirements meant their IT liaison was spending too much time coordinating. Hiring a dedicated IT person and switching from fully managed to co-managed was the right call — and we helped them make it.
→ Transitioned from Fully Managed to Co-Managed after hiring internal IT staff
Co-managed IT only works when responsibilities are explicitly defined up front. We document exactly who owns what — so there’s no confusion when something needs to get done.
Flexible by design. The split above is typical, but we tailor it to your team’s actual strengths. If you need us to take L1 instead, we can do that too — see support tiers below.
See how co-managed IT gives them the backup they need — without replacing them.
Most co-managed clients want escalation support — but some want first-line support instead. Tell us how your IT person is structured and we’ll match it.
MOST COMMON
Your IT person fields day-to-day tickets — password resets, printer issues, basic troubleshooting. We’re the team they escalate to when things get complicated.
ALSO AVAILABLE
For IT managers who want to stay strategic and hands-off from day-to-day support. We run the help desk; your IT person drives projects, vendor relationships, and internal strategy.
For co-managed clients with devices that aren’t tied to a supported user — shared workstations, kiosk machines, or lab equipment. Includes remote monitoring, patch management, antivirus, and AutoElevate. No per-user help desk support. Requires your own IT staff to act on what the tools surface.
Per device/month
One monthly fee gives your team access to a full bench of engineers, tools, and strategic support.
These items fall outside your monthly plan and are scoped and quoted separately. No surprises.
Our CMMC Managed IT add-on layers compliance controls, documentation, and audit support directly onto your managed IT plan — so you have one partner for both IT and compliance.
Managed IT $125/user/mo · CMMC add-on priced separately based on scope
Think of it like an annual wellness visit: even when everything’s running smoothly, a scheduled in-person check keeps small issues from becoming big ones.
Every plan includes one annual 8-hour onsite block. It’s split into two parts so both your infrastructure and your users get focused attention.
Businesses with physical servers, multiple locations, or higher change velocity typically benefit from more frequent visits — additional blocks are available at a discounted rate.
Network walkthrough, hardware health checks, documentation updates, and anything that’s easier to do in person — server rooms, cabling, physical security.
User-facing tickets, workstation issues, and any changes that benefit from being physically on-site — new device setup, office moves, hardware swaps.
Co-managed onboarding starts with defining the partnership — roles, tools, and shared documentation — before anything else.
The right choice depends on whether you have internal IT staff and how much you want us to own.
You have internal IT staff. We fill the gaps — escalations, engineering, after-hours, and strategy.
No internal IT staff. We handle everything — help desk, maintenance, security, and strategy.
How can we help?
