Plan the transition
With your old MSP notified that you are terminating services with them, it’s time to start planning the migration to your new MSP. Here’s how we handle that at ENC.
Within three days of you signing our Master Services Agreement, we hold an internal meeting so that all our teams — sales, projects, procurement, accounting, service, and account management — are on the same page and can make sure all bases are covered. At this point, we need a single point of contact within your organization to run all communication through. We’ll begin setting you up in our systems for documentation, support tickets, and billing.
Within a week of you signing the agreement, you will have a kickoff meeting with our sales and projects teams. (The projects team is responsible for onboarding.) During this meeting, we will explain what to expect during onboarding, and we will schedule regular check-ins for the onboarding project (typically weekly). We’ll update you on any hardware procurement and decide what your backups should include. We’ll also ask you to gather information that includes internet provider details, software vendors and licensing, administrative passwords, and email provider details.
After the kickoff meeting, we aim to execute rapidly.